Terms and Conditions for Rubbish Collection Bromley

These Terms and Conditions set out the basis on which Rubbish Collection Bromley provides household and commercial waste clearance and related services. By making a booking, confirming a quotation, or allowing our operatives to commence work, you agree to be bound by these Terms and Conditions.

Please read this document carefully before using our rubbish collection and waste removal services. If you do not agree with any part of these terms, you should not proceed with a booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Company means Rubbish Collection Bromley, the provider of the rubbish and waste collection services.

Customer means any individual, business, organisation or representative engaging the Company to provide services.

Services means any rubbish collection, waste removal, waste clearance, recycling collection, bulky waste removal, garden waste clearance, or related services supplied by the Company.

Site means the property, premises or location at which the Services are to be carried out.

Waste means the materials, rubbish or items the Customer instructs the Company to remove, subject to applicable waste regulations and these Terms and Conditions.

2. Scope of Services

The Company provides rubbish collection and waste removal services within its operational area, including scheduled and ad hoc collections. The exact nature of the Services to be carried out will be confirmed in writing or verbally during booking and may include collection, loading, transportation, and disposal or recycling of Waste.

The Company reserves the right to refuse to collect certain items where they are prohibited by law, unsafe to handle, or outside the agreed description of the Waste. This includes but is not limited to hazardous waste, clinical waste, asbestos, chemicals, pressurised containers, and any other controlled materials that require specialist licensing or handling.

3. Booking Process

3.1 Booking request

The Customer may request a booking by telephone, email, online form, or other communication method accepted by the Company. The Customer must provide accurate information regarding the type, volume and approximate weight of Waste, access conditions at the Site, parking arrangements, and any relevant restrictions or special instructions.

3.2 Quotations and estimates

Based on the information provided, the Company may give the Customer a quotation or estimate for the Services. All quotations are given in good faith but are not binding if the actual Waste or Site conditions differ materially from the information provided by the Customer. The Company reserves the right to revise the price on arrival if the volume, nature or weight of Waste is different, or if access is more difficult than reasonably anticipated.

3.3 Acceptance of booking

A booking is considered accepted and a contract formed when the Customer confirms the quotation and the Company issues a booking confirmation or agrees a date and time for the collection. The Company may require an advance payment or card details to secure the booking.

3.4 Changes to bookings

Any changes to the date, time, location or scope of the Services must be requested by the Customer as early as possible. The Company will endeavour to accommodate such requests but cannot guarantee availability. Additional charges may apply where changes increase the cost or time of providing the Services.

4. Access and Customer Responsibilities

The Customer is responsible for providing safe, reasonable and lawful access to the Site and to the Waste that is to be collected. The Customer must ensure that:

All necessary permissions, consents and approvals for rubbish collection have been obtained from property owners, occupiers, managing agents or local authorities as required.

The Waste is clearly identified and separated where required, and that no prohibited items are mixed with general Waste.

There is adequate parking or stopping space for the Companys vehicle within a reasonable distance of the Site, and that any parking restrictions or access limitations are disclosed in advance.

The Company reserves the right to charge additional fees where access is delayed or prevented, where operatives have to carry Waste over excessive distances or stairs, or where additional labour or time is required due to Site conditions.

5. Payments and Charges

5.1 Pricing

Prices for rubbish collection and waste clearance are usually based on volume, weight, loading time, type of Waste and distance. The Customer will be informed of the applicable charges during the booking process or on arrival prior to the commencement of work.

5.2 Payment methods

Payment is due at the time of service, unless otherwise agreed in writing. The Company accepts commonly used payment methods such as debit card, credit card, bank transfer or cash, as specified by the Company from time to time.

5.3 Late payment

Where the Customer has been granted credit terms, invoices are due for payment by the date stated on the invoice. The Company reserves the right to charge interest and reasonable administration fees for late payment in accordance with applicable UK law.

5.4 Additional charges

Additional charges may apply for:

Waste that is heavier, bulkier or more time-consuming to handle than initially described.

Waiting time caused by delays in gaining access to the Site or by the Customer not being ready for collection.

Special handling, manual dismantling, or additional labour requested by the Customer.

Parking fees, congestion charges, clean air zone charges or penalty charges incurred as a direct result of providing the Services.

6. Cancellations and Rescheduling

6.1 Customer cancellations

The Customer may cancel or reschedule a booking by contacting the Company. Where adequate notice is given, the Company will not usually charge a cancellation fee. However, the Company reserves the right to apply the following rules:

No cancellation fee where the Customer cancels or reschedules more than 24 hours before the agreed arrival time.

A reasonable cancellation charge may be applied for cancellations or rescheduling with less than 24 hours notice, to cover lost time and administrative costs.

In cases where the Company has already arrived at the Site or is en route, a call-out or minimum load charge may be applied.

6.2 Company cancellations

The Company will use all reasonable endeavours to attend bookings at the agreed time and date. However, the Company may cancel or reschedule a booking due to vehicle breakdowns, staff shortages, severe weather, access issues, health and safety concerns, or other circumstances beyond its reasonable control. In such cases, the Company will inform the Customer as soon as reasonably practicable and offer an alternative time. The Company shall not be liable for any loss arising from such cancellations or delays, other than refunding any advance payment for Services not performed.

7. Waste Regulations and Compliance

The Company operates in accordance with relevant UK waste management legislation, including duty of care requirements and environmental regulations. All collected rubbish and Waste will be transported and disposed of at appropriately licensed facilities, with an emphasis on recycling and responsible waste management wherever reasonably practicable.

The Customer warrants that all Waste presented for collection is lawful to remove and does not include prohibited items. Where the Customer provides Waste that is hazardous or misdescribed, the Customer may be liable for additional disposal costs, penalties, or losses incurred by the Company as a result of handling such Waste.

The Company may refuse to collect, or may separate and leave on Site, any items it reasonably believes to be hazardous, illegal to transport, or outside the agreed scope of collection.

8. Health, Safety and Conduct

The Company is committed to ensuring a safe working environment for its operatives and for Customers. The Customer must not require or permit any act that would compromise health and safety, such as:

Entering unsafe areas or structures.

Lifting items beyond safe manual handling guidelines.

Removing materials containing asbestos or other hazardous substances without appropriate controls.

If at any time the Companys operatives reasonably consider that the conditions at the Site present a health or safety risk, they may suspend or withdraw the Services until the risk is removed or mitigated. The Company will not be liable for any loss arising from such suspension or withdrawal where it is necessary to comply with health and safety obligations.

9. Liability and Limitations

9.1 General liability

The Company will exercise reasonable skill and care in providing rubbish collection and waste removal services. However, the Companys liability to the Customer is subject to the limitations set out in this clause.

9.2 Exclusions of liability

To the fullest extent permitted by law, the Company shall not be liable for:

Any indirect or consequential loss, loss of profits, loss of business, or loss of opportunity arising out of or in connection with the Services.

Any damage or loss caused by inaccurate or incomplete information provided by the Customer.

Any loss or damage arising where the Customer requested the removal of items that should not have been discarded, or failed to clearly identify items that must not be taken.

Any damage to driveways, access routes, surfaces or underground services where the Customer has requested or permitted vehicles or equipment to enter areas not constructed to standard load-bearing specifications.

9.3 Limitation of liability

Subject to any liability that cannot be excluded by law, the total aggregate liability of the Company to the Customer arising out of or in connection with any single event or series of connected events shall not exceed the total amount paid or payable by the Customer for the Services in question.

9.4 Personal property

The Customer is responsible for removing or safeguarding any personal or valuable items from the vicinity of the Waste prior to collection. The Company shall not be liable for items that are removed and disposed of as Waste where it was reasonable to assume they formed part of the rubbish to be collected.

10. Complaints and Disputes

If the Customer is dissatisfied with any aspect of the Services, they should contact the Company as soon as possible, providing details of the issue and any supporting information. The Company will investigate and aim to resolve complaints promptly and fairly.

Nothing in this clause affects the Customer’s statutory rights under UK consumer protection legislation, where applicable.

11. Data Protection and Privacy

The Company may collect and process personal data such as names, contact details, addresses and payment information to administer bookings, provide rubbish collection services, and maintain records. Personal data will be handled in accordance with applicable UK data protection laws and used only for legitimate business purposes connected with the provision of Services, fraud prevention, and legal compliance.

The Customer is responsible for ensuring that any personal data they provide on behalf of another person is provided lawfully and with appropriate authority.

12. Intellectual Property

All branding, logos, service descriptions, text, and other materials created by the Company remain the intellectual property of the Company and may not be copied, reproduced or used without prior written consent, except as necessary for the Customer to obtain and use the Services.

13. Force Majeure

The Company shall not be liable for any failure or delay in performing its obligations under these Terms and Conditions where such failure or delay results from events, circumstances or causes beyond its reasonable control, including but not limited to extreme weather, natural disasters, strikes, lockouts, transport disruptions, accidents, or changes in law or regulation.

14. Amendments to Terms

The Company may amend or update these Terms and Conditions from time to time to reflect changes in law, industry practice, or the way the Services are delivered. The version in force at the time of the Customer’s booking will apply to that booking. Updated Terms and Conditions may apply to future bookings.

15. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the provision of the Services, shall be governed by and construed in accordance with the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter or formation.

16. Severability

If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, unlawful or unenforceable, such provision shall be deemed deleted, but that shall not affect the validity and enforceability of the remaining provisions.

17. Entire Agreement

These Terms and Conditions, together with any written quotation or booking confirmation issued by the Company, constitute the entire agreement between the Company and the Customer in relation to the provision of the Services and supersede any prior understandings or agreements, whether oral or written.

By proceeding with a booking, the Customer confirms that they have read, understood and agree to these Terms and Conditions for rubbish collection and waste removal services.