Accessibility Statement for Rubbish Collection Bromley Services

This accessibility statement describes how we design, maintain, and improve the accessibility of our online information and services related to rubbish collection in the Bromley area. Our aim is to make it as easy as possible for all residents, including disabled and older people, to find, understand, and use information about waste and recycling services.

Our commitment to accessibility

We are committed to providing an inclusive digital experience for everyone who needs information about accessible rubbish collection in Bromley. This includes residents with visual, hearing, physical, speech, cognitive, and neurological disabilities, as well as people using a wide range of devices and connection speeds.

Our goal is for our online information to be clear, consistent, and usable for as many people as possible, so that essential services such as bin collections, bulky waste bookings, and recycling guidance can be accessed independently and confidently.

Standards and compliance

We aim to meet the Web Content Accessibility Guidelines version 2.1 level AA. These guidelines are internationally recognised standards for web accessibility and explain how to make digital content more usable for everyone. We use these guidelines as the basis for our design, development, and review processes relating to rubbish collection information for residents in Bromley.

While we work towards full WCAG 2.1 AA conformance, there may be some older content and documents that do not yet fully meet these standards. We are actively reviewing this material and prioritising updates based on how frequently content is used and how important it is for accessing waste and recycling services.

Support for screen readers

Our pages are designed to work with modern screen reader software. We use meaningful headings, clear page titles, and structured content to help screen reader users navigate quickly to key rubbish collection information, such as collection days, service changes, and service contact details. Images used for important information are given text alternatives wherever possible. We also aim to ensure that form fields, error messages, and status updates are announced in a way that makes sense when using assistive technology.

Keyboard navigation

The website is designed to be usable with a keyboard alone, without the need for a mouse or touch gestures. Users should be able to move through menus, links, and forms in a logical order, including when looking for information about accessible rubbish collection options in Bromley. Visible focus indicators are used so that keyboard users can clearly see where they are on the page. We aim to avoid keyboard traps and ensure that all interactive elements can be reached, activated, and dismissed using standard keyboard commands.

Customisation and readability

We aim to support a wide range of personalisation tools. You should be able to adjust browser zoom levels so that text reflows without loss of content or functionality. We work to maintain sufficient colour contrast between text and background and avoid relying solely on colour to convey meaning. Language is written in plain and direct terms as far as possible, especially when explaining how Bromley residents can arrange or change their rubbish collection services.

What we are doing to improve accessibility

We test our content and templates on an ongoing basis. When we introduce new content or features related to rubbish collection in Bromley, we design and build them with accessibility as a core requirement. We also review feedback from users and look for common issues that may present barriers, such as complex forms, unclear labels, or inconsistent navigation.

Contact for accessibility help and requests

If you experience difficulty accessing information about rubbish collection in Bromley, or if you need information in an alternative format, we encourage you to contact us. Alternative formats may include large print, easy read, audio description, or other formats that meet your needs.

When you contact us about an accessibility issue, please tell us what you were trying to do, which page or service you were using, and the type of device or assistive technology you use. This helps us identify the problem and work on a solution more quickly.

You can contact us by phone or by email to request assistance, ask for accessible versions of rubbish collection information, or let us know about any accessibility barriers you have encountered on our site. We aim to respond to accessibility related requests within a reasonable time and will let you know what action we can take to help.

Feedback and enforcement

We welcome feedback about the accessibility of our rubbish collection information for the Bromley area. Your comments help us understand what is working well and where we need to make improvements. If you are not satisfied with our response to an accessibility request, you may be able to escalate your concern through our complaints process, which we will explain when you contact us.

This accessibility statement will be reviewed regularly to reflect any changes to our services, our technology, or accessibility standards, so that residents in Bromley can continue to rely on accessible rubbish collection information and support.