Rubbish Collection Bromley Privacy Policy

This Privacy Policy explains how Rubbish Collection Bromley collects, uses, stores, and protects your personal data when you use our rubbish and waste collection services. It applies to all Rubbish Collection Bromley customers in the Bromley area, including residential, commercial, and other local customers who contact us, request a quote, or use any of our services.

We are committed to safeguarding your privacy and processing your personal data lawfully, fairly, and transparently in accordance with the UK General Data Protection Regulation and the Data Protection Act 2018.

Who We Are And Scope Of This Policy

Rubbish Collection Bromley is a rubbish and waste collection business operating in the Bromley area. For the purposes of data protection law, Rubbish Collection Bromley is the data controller of the personal data that we collect and process about our customers and prospective customers.

This Privacy Policy applies to all personal data processed about individuals who are customers, potential customers, suppliers who are individuals, or any person who contacts us in connection with our services in the Bromley area.

What Personal Data We Collect

We collect and process different types of personal data depending on how you interact with us and which services you request. The categories of personal data we may collect include:

Contact and identification details: your name, address, email address, telephone number, and any job title or business name if you are acting on behalf of a business or organisation.

Service and booking information: details of your rubbish collection request, property access instructions, preferred dates and times, records of quotes provided, service history, and any additional information you choose to provide to enable us to carry out the service safely and effectively.

Payment information: details necessary to process payments such as partial card details or transaction references, as provided to us by you or by your payment provider. We do not store full card numbers or security codes where payments are processed through a secure payment processor.

Communication records: records of emails, telephone calls, text messages, and other communications you have with us, including any complaints, queries, or feedback.

Technical data: basic technical information generated when you visit our website or contact us online, such as your device type, approximate location data, and how you interact with our online content, to the extent this is necessary for security and service improvement.

How We Collect Your Personal Data

We may collect personal data directly from you when you contact us by telephone, email, messaging service, or through any online form you use to request a quote or book a collection. We also collect data when you enter into a contract for services with us or make a payment.

We may collect personal data indirectly from third parties such as payment processors or service partners who help us to deliver our rubbish collection services, but only where this is necessary to perform our contract with you or where you have given your information to such partners for this purpose.

Lawful Basis For Processing Your Data

We only process your personal data when we have a lawful basis for doing so under data protection laws. Depending on the context, we rely on one or more of the following lawful bases:

Performance of a contract: we process your personal data where it is necessary to enter into, or to fulfil, the contract for rubbish collection services you have requested. This includes handling your booking, organising collections, invoicing, and dealing with any related service issues.

Legitimate interests: we process certain personal data where it is necessary for our legitimate business interests and where these are not overridden by your fundamental rights and freedoms. This may include improving our services, protecting our business and customers from fraud or misuse, and maintaining accurate records of transactions and communications.

Legal obligation: we may process your personal data to comply with our legal and regulatory obligations, such as record-keeping, tax, accounting, and responding to lawful information requests from authorities.

Consent: in limited circumstances, we may rely on your consent as a lawful basis, for example for certain types of marketing communications, where these are required by law to be consent-based. Where we rely on consent, you can withdraw it at any time.

How We Use Your Personal Data

We use your personal data to provide and manage our rubbish collection services and to run our business. This includes:

Processing enquiries and quote requests.

Setting up and managing bookings and service appointments.

Carrying out rubbish and waste collection at your property or business premises.

Handling payments, invoices, and receipts.

Responding to your questions, complaints, or feedback.

Maintaining accurate internal records of services provided in the Bromley area.

Improving our services and operations, including training staff and monitoring quality.

Sending you service-related information and, where legally permitted, marketing communications you can opt out of at any time.

Data Sharing And Use Of Processors

We may share your personal data with trusted third parties who act as data processors on our behalf. These processors are appointed to support us in delivering our services and are only allowed to process your data according to our instructions and for the purposes set out in this Privacy Policy.

Categories of processors may include:

Payment service providers that securely process your payments.

IT and software providers that host our systems, communication tools, and data storage.

Customer support and administrative service providers who assist us with booking and communication processes.

Professional advisers such as accountants or legal advisers where necessary for our business and to comply with legal obligations.

Where required by law, we may also share your personal data with public authorities, regulators, or law enforcement bodies.

We require all processors and recipients of personal data to implement appropriate technical and organisational measures to protect your information and to comply with applicable data protection laws.

International Data Transfers

Where we use service providers based outside the United Kingdom or the European Economic Area, we will ensure that appropriate safeguards are in place to protect your personal data in line with data protection laws. These safeguards may include using standard contractual clauses or ensuring that the country has an adequate level of protection recognised by relevant authorities.

Data Retention

We will keep your personal data only for as long as is necessary to fulfil the purposes for which it was collected, including to provide our services to you, to maintain business and financial records, and to comply with legal and regulatory requirements.

In general, we will retain records of our customers and completed services for a period that allows us to deal with any queries, complaints, or legal claims. After this retention period has expired, we will either securely delete or anonymise your personal data so that it can no longer be linked to you.

How We Protect Your Personal Data

We take the security of your personal data seriously. We use appropriate technical and organisational measures to protect your data against unauthorised access, unlawful processing, accidental loss, destruction, or damage. These measures include access controls, secure storage systems, staff training, and regular review of our procedures.

Although we take reasonable steps to secure your data, no system can be completely secure. You are also responsible for taking reasonable steps to protect your own data when you communicate with us, particularly when sending information over the internet or by email.

Your Data Protection Rights

Under data protection laws, you have a number of rights in relation to your personal data. These rights may be subject to certain conditions or exceptions. Your rights include:

Right of access: the right to obtain confirmation of whether we process your personal data and to request a copy of the personal data we hold about you.

Right to rectification: the right to request that we correct any inaccurate or incomplete personal data.

Right to erasure: the right to request that we delete your personal data where there is no good reason for us to continue processing it, subject to legal and contractual obligations.

Right to restrict processing: the right to ask us to restrict the way we process your personal data in certain circumstances.

Right to data portability: the right to receive the personal data you have provided to us in a structured, commonly used, and machine-readable format and to transmit that data to another controller where technically feasible and lawful.

Right to object: the right to object to processing of your personal data where we are relying on legitimate interests as our lawful basis. You also have the right to object at any time to the processing of your personal data for direct marketing.

Right to withdraw consent: where we rely on your consent to process your data, you have the right to withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing that took place before consent was withdrawn.

Exercising Your Rights And Contacting Us

If you wish to exercise any of your rights, or if you have questions or concerns about how we handle your personal data, you can contact us using the contact details provided in your service documentation or on any communication you have received from us. To help us respond efficiently, please provide your name, contact details, and enough information to identify your records.

You also have the right to lodge a complaint with the relevant data protection supervisory authority if you believe that your data protection rights have been infringed. We encourage you to contact us first so that we can try to resolve any concerns directly.

Changes To This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, how we process personal data, or changes in legal requirements. When we make material changes, we will take reasonable steps to inform you, such as by updating the policy on our website or referencing the updated policy in our communications with you. The updated version will apply from the date it is published.

By continuing to use Rubbish Collection Bromley services after any changes to this Privacy Policy are published, you acknowledge and agree to the updated terms, to the extent permitted by law.